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Returns

Prior is a marketplace that connects sellers and buyers. Therefore, all purchases from Prior, excluding the brands Prior and Core, are final sales due to the limited nature of our products. We do not offer refunds or exchanges. This policy also applies to gift cards.

Returns for Prior and Core Brands

For Prior and Core brand products, contact us within 14 days for online purchases or visit our store within 14 days for in-store purchases. Approved returns receive store credit or exchanges. Items must be unused with original packaging. Return shipping costs apply unless it's a product defect or our error. Standard return policy applies to other brands. Contact support@priorstore.com for assistance.

Cancellation of Order

Cancellation within processing the order will incur a 10% of the total value of the order restocking and administration fee.

Lost/Damaged Claim

Queries for missing/lost items must be completed within 14 days of despatch and queries for damaged items within 7 days of delivery.

Our Assurance of Authenticity

Authenticity guarantee

Our educated team of authenticators follow our in depth multi step verification procedure to ensure you can shop with Prior with complete confidence knowing every purchase is 100% verified authentic.

Within New Zealand

• From $9.99 via Express Shipping (NZ Post)
ETA 1-3 Working days

AU Stock

• From $25 via Standard Auspost

• From $30 via Express Auspost

To Australia

All orders from our New Zealand Facilities shipping cutoff is 19 December