Click & Collect – Auckland
Collection is available for items that display "Collection Available" on our product pages. If eligible, you'll see the option to select pickup at checkout.
Pickup Location:
Prior Fulfilment Warehouse | Auckland
E7/18 Oteha Valley Road Extension (Lucas 18)
Albany 0632, Auckland, New Zealand
Pickup Hours:
Monday - Friday (Closed on Public Holidays)
12:00 PM – 3:00 PM
(Closed on Public Holidays)
Orders are usually ready within 24 hours.
Handling
While we strive to ship orders within the next business day, please allow up to 3 business days for standard orders to be dispatched from our Auckland or Melbourne warehouse.
Online Marketplace
Up to 7 Business days handling time
New Zealand Post – Auckland (Non-Rural)
• From $9.95 via Express Shipping
ETA 1-2 Working days
New Zealand Post – Outside Auckland & Rural Areas
• From $12.95 via Standard Shipping
ETA 2-5 Working days
Australia Post - New Zealand
• From $10.95 via Standard Shipping
ETA 3-6 Working days
• From $24.95 via Express Shipping
ETA 2-5 Working days
Australia Post - Australia
• From $14.95 via Standard Shipping
ETA 1-5 Working days
New Zealand Post - Rest of the World
• From $39.95 via Standard Shipping
ETA 4-8 Working days
Christmas Cutoff
All orders from our New Zealand Facilities shipping cutoff is 19 December
Damage, loss or theft
Prior uses trusted delivery partners and aims to ensure all parcels arrive in good condition. We are committed to making sure your orders are delivered on time and undamaged.
Once a parcel has been marked as delivered by the courier and confirmed to the correct address, Prior is not responsible for any theft or loss that occurs after delivery. If you believe your parcel has been stolen after delivery, we will do our best to investigate the matter with our delivery partner to confirm that it was delivered to the correct address.
We strongly recommend selecting a secure delivery location (e.g. a work address or attended household) and monitoring tracking updates closely around the expected delivery date.
Parcel Cover
Parcel cover is optional and provides additional protection, including faster resolution and compensation for parcels lost or damaged in transit, without the standard investigation delays from our delivery partner. Parcel cover does not include theft after delivery has been confirmed. Customers who select parcel cover are eligible for compensation for up to 21 days from the date of purchase, in accordance with the cover’s terms and conditions.
For international orders, Prior is not liable for any loss, damage, or theft once the parcel has been dispatched from New Zealand, unless parcel cover has been selected at checkout. We strongly recommend international customers add parcel cover, as responsibility for the parcel transfers to the customer once it leaves New Zealand if cover is not selected.
