RETURN POLICY

IDENTIFY CONSIGNMENT ITEM(S)

Consignment item(s) (SKU starting with CCC or size variant with [C])

 

IDENTIFY SALE ITEM(S)

Prior is a ship-to-verify and consignment marketplace, meaning most items we carry and offer on this site are provided by independent owners. Once an item sells, either online or in our store, the owner receives payment for their merchandise. Because of this, we are unable to process returns or exchanges for consignment items. Consignment item(s) can be identified by its SKU and size variant. Please check the guide below.

•3 day return policy. From the day of receiving items owned by Prior, forms need to be submitted within 3 days of receiving the goods.

•Items must be returned in original condition - unworn, unwashed with all tags attached.

•For hygiene reasons, we do not accept returns of suglasses, undergarments and accesorries.

•Shipping fees paid at time of purchase are non refundable.

•All returned items will be compensated by non-expiring store voucher only.

•We aim to process all returns within 2 business days of receiving your items. You will be contacted via email with the details of your processed return.

•Do not attach anything to the original shoe box. If you send back shoes with packing tape on the shoe box or box is received damaged your return will not be accepted.

•Any shoe box must be in its original condition. It is best to ship them back to us in the original courier box you received them in.

•Consignment item(s) are void for return.

•Sale item(s) are void for return.

Online return form

Prior is a ship-to-verify and consignment marketplace, meaning most items we carry and offer on this site are provided by independent owners. Once an item sells, either online or in our store, the owner receives payment for their merchandise. Because of this, we are unable to process returns or exchanges for consignment items. Consignment item(s) can be identified by its SKU and size variant. Please check the guide below.

•7 day return policy from the day of purchase on all items owned by Prior this excludes any consigned items available at Prior (see below on identifying consignment items). Strictly no refunds are given on purchased items from Prior.

•Items must be returned in original condition - unworn, unwashed with all tags attached.

•For hygiene reasons, we do not accept returns of sunglasses, undergarments, accessories and shoe accessories(shoe crease guards, shoe trees, shoelaces etc.)

•All returned items will be compensated by non-expiring store voucher only.

•Prior holds the right to refuse a return if we deem it to be unsatisfactory.

•Receipt presented alongside item that is to be exchanged

•Returned items that are deemed worn, untagged, washed, or damaged will be refused from return.

•Consignment item(s) are void for return.

•Sale item(s) are void for return.

Prior is a ship-to-verify and consignment marketplace, meaning most items we carry and offer on this site are provided by independent owners. Once an item sells, either online or in our store, the owner receives payment for their merchandise. Because of this, we are unable to process returns or exchanges for consignment items. Consignment item(s) can be identified by its SKU and size variant. Please check the guide below.

•Consignment item(s) are void for return.

•Sale item(s) are void for return.

All consignment sales (SKU including CCC) are void from cancellation.

If your order is not applicable of above, cancellation within processing the order will incur a 6% of the total value of the order restocking and administration fee.