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Returns

Prior is a live marketplace and prices fluctuate based on supply and demand in real-time. As such, once a sale is made, an order is created and we are unable to offer returns, exchanges, or swaps—except for our own brands, Prior and Core—.

If you no longer wish to keep your item, our consignment option allows you to resell it without any hassle. For more information, check out our how it works page.

Returns for Prior and Core Brands

For Prior and Core brand products, contact us within 14 days for online purchases or visit our store within 14 days for in-store purchases. Approved returns receive store credit or exchanges. Items must be unused with original packaging. Return shipping costs apply unless it's a product defect or our error. Standard return policy applies to other brands.

Contact support@priorstore.com for assistance.

Return fees

There is a handling fee of $10.00 for all returns and exchanges

Cancellation of Order

Cancellation within processing the order will incur a 10% of the total value of the order restocking and administration fee.

Cancellation for orders from location 'ONLINE MARKETPLACE' is not accepted.

Damage, loss or theft

Prior is not liable for any loss, damage, or theft of parcels once they have been dispatched, unless parcel cover has been purchased at checkout. Parcel cover does not cover theft after delivery has been confirmed. Customers who opt for parcel cover will be eligible for compensation for 21 days from the day of purchase, in accordance with the cover's terms and conditions. By completing a purchase without selecting parcel cover, you accept full responsibility for the delivery of your order.

Sale Items

All sales are final for sale items.

Click & Collect – Auckland
Collection is available for items that display "Collection Available" on our product pages. If eligible, you'll see the option to select pickup at checkout.

Pickup Location:
Prior Fulfilment Warehouse | Auckland
E7/18 Oteha Valley Road Extension (Lucas 18)
Albany 0632, Auckland, New Zealand
Pickup Hours:
Monday, Wednesday, Friday (Closed on Public Holidays)
12:00 PM – 3:00 PM

(Closed on Public Holidays)

Orders are usually ready within 24 hours.

Handling 

While we strive to ship orders within the next business day, please allow up to 3 business days for standard orders to be dispatched from our Auckland or Melbourne warehouse.

Online Marketplace

Up to 7 Business days handling time

New Zealand Post – Auckland (Non-Rural)

• From $9.95 via Express Shipping
ETA 1-2 Working days

New Zealand Post – Outside Auckland & Rural Areas

• From $12.95 via Standard Shipping
ETA 2-5 Working days

Australia Post - New Zealand

• From $10.95 via Standard Shipping
ETA 3-6 Working days

• From $24.95 via Express Shipping
ETA 2-5 Working days

Australia Post - Australia

Christmas Cutoff

All orders from our New Zealand Facilities shipping cutoff is 19 December 

Damage, loss or theft

Prior is not liable for any loss, damage, or theft of parcels once they have been dispatched, unless parcel cover has been purchased at checkout. Parcel cover does not cover theft after delivery has been confirmed. Customers who opt for parcel cover will be eligible for compensation for 21 days from the day of purchase, in accordance with the cover's terms and conditions. By completing a purchase without selecting parcel cover, you accept full responsibility for the delivery of your order.