Return Policy

Returns

For PRIOR, contact us within 14 days for online purchases or visit our store within 14 days for in-store purchases. Approved returns receive store credit. Items must be unused with original packaging. Return shipping costs apply unless it's a product defect or our error.

Contact support@priorstore.com for assistance.

Returns for Curated

Due to the nature of our curated items, we are unable to offer returns or exchanges. All sales are final.

This policy applies to curated items only. PRIOR label items are eligible for returns or exchanges under our standard return policy.

Blind Box Returns (Defects Only)

Because blind boxes are sealed mystery items, it is difficult to confirm their condition once opened. For this reason, returns are only accepted in cases of serious manufacturing defects.

Minor flaws not covered: Small paint marks, uneven colouring, or tiny bubbles are considered normal due to the handmade nature of these products and are not eligible for return.
Unboxing video required: To qualify for support, you must record a full unboxing video (from sealed package to opening) that clearly shows the defect. Without this, we cannot verify the issue.

Age-Related Condition Disclaimer (Collectibles & Archived Items)

Certain items sold by Prior, including but not limited to collectibles, archived releases, and limited-edition products released two (2) years ago or earlier (e.g. Supreme collectibles), may show minor imperfections, wear, or aging due to the passage of time, storage conditions, or original manufacturing processes.

By purchasing these items, you acknowledge and accept that such age-related imperfections may be present. Prior is not responsible for cosmetic or material changes resulting from age and these will not be considered defects or grounds for return, refund, or exchange.

Customers are welcome to request actual photos of the specific item prior to purchase. Failure to request photos before purchasing will be deemed acceptance of the item’s condition.

Return fees

There is a handling fee of $10.00 for all returns and exchanges

Cancellation of Order

Cancellation within processing the order will incur a 10% of the total value of the order restocking and administration fee.

Cancellation for orders from location 'ONLINE MARKETPLACE' is not accepted.

Damage, loss or theft

Prior is not liable for any loss, damage, or theft of parcels once they have been dispatched, unless parcel cover has been purchased at checkout. Parcel cover does not cover theft after delivery has been confirmed. Customers who opt for parcel cover will be eligible for compensation for 21 days from the day of purchase, in accordance with the cover's terms and conditions. By completing a purchase without selecting parcel cover, you accept full responsibility for the delivery of your order.

Condition of Older & Archived Items

Some items we sell, including collectibles and archived releases that were originally released two (2) years ago or earlier (for example, Supreme collectibles), may show minor imperfections or signs of aging due to time and storage.

These age-related characteristics are considered normal and are not treated as faults, and therefore are not eligible for return, refund, or exchange.

If you’d like to check the condition before purchasing, you’re welcome to request photos of the actual item — we’re happy to provide these on request. Placing an order without requesting photos means you accept the item in its current condition.